PRIVACY POLICY
1. Introduction
Car Key World Limited, trading as Car Key And Repair (“we”, “us”, “our”) is committed to protecting your personal data. This privacy policy explains how we collect, use, store and protect your information when you use our website at carkeyandrepair.co.uk or contact us about our services.
We are the data controller for the personal data we collect. If you have any questions about this policy please contact us at carkeyandrepair@hotmail.com or by calling 07808 166426.
2. What Data We Collect
We may collect the following personal data:
- Your name
- Your email address
- Your phone number
- Your vehicle details (make, model, year, VIN)
- Your location or address for mobile service callouts
- Payment information (processed securely — we do not store card details)
- Communications you send to us via our contact form, email or phone
- Technical data including your IP address, browser type and how you use our website
3. How We Collect Your Data
We collect data when you:
- Complete our contact form on the website
- Call or email us directly
- Book or request a service
- Browse our website (via cookies and analytics tools)
4. How We Use Your Data
We use your personal data to:
- Provide and manage the services you have requested
- Respond to your enquiries and communicate with you
- Process payments for services rendered
- Send service confirmations and receipts
- Improve our website and services
- Comply with our legal obligations
- Protect the security of our services and your vehicle
We will never sell your personal data to third parties.
5. Legal Basis for Processing
Under UK GDPR we process your data on the following legal bases:
- Contract — processing is necessary to provide the service you have requested
- Legitimate interests — to manage and improve our business and services
- Legal obligation — where we are required to process data by law
- Consent — where you have given us specific consent to contact you for marketing purposes
6. Marketing
6.1 We will only send you marketing communications if you have given us your consent to do so.
6.2 You can opt out of marketing communications at any time by contacting us at carkeyandrepair@hotmail.com or by clicking the unsubscribe link in any marketing email.
6.3 Opting out of marketing will not affect the delivery of services you have requested.
7. Data Sharing
We may share your personal data with:
- Payment processors (Stripe, PayPal) to process your payment securely
- Google Analytics to analyse website usage (anonymised data only)
- Legal or regulatory authorities where required by law
We do not share your data with any other third parties without your explicit consent.
8. Vehicle Security Data
We understand that vehicle security credentials and key programming data are highly sensitive. All such data is:
- Handled and stored in secure, encrypted systems
- Accessed only by authorised personnel
- Never shared with third parties
- Deleted once no longer required for the service provided
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general:
- Service and transaction records are retained for 6 years in line with HMRC requirements
- Contact enquiries where no service was provided are deleted after 12 months
- Vehicle security credentials are deleted once the service is complete
10. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies — necessary for the website to function correctly
- Analytics cookies — to understand how visitors use our website (Google Analytics)
- Preference cookies — to remember your settings and preferences
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
11. Your Rights
Under UK GDPR you have the following rights:
- Right to access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your personal data in certain circumstances
- Right to restrict processing — request that we limit how we use your data
- Right to data portability — request your data in a portable format
- Right to object — object to our processing of your data in certain circumstances
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights please contact us at carkeyandrepair@hotmail.com. We will respond within 30 days.
12. Complaints
If you are unhappy with how we have handled your personal data you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk Phone: 0303 123 1113
We would however appreciate the opportunity to address your concerns directly before you contact the ICO — please contact us first at carkeyandrepair@hotmail.com.
13. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These include encrypted storage systems, restricted access controls and secure payment processing.
14. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and recommend you read their privacy policies before providing any personal data.
15. Changes to This Policy
We may update this privacy policy from time to time. The most current version will always be available at carkeyandrepair.co.uk/privacy. We will notify you of any significant changes where required by law.
16. Contact Us
If you have any questions about this privacy policy or how we handle your personal data please contact:
Car Key World Limited, trading as Car Key And Repair Email: carkeyandrepair@hotmail.com Phone: 07808 166426 Website: carkeyandrepair.co.uk